Help Centre  ·  Support

How Can We
Help You?

Find answers to common questions about orders, shipping, thrift clothing, and your ReStyle account. We're here to help.

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Track My Order Return Policy Shipping Details Account Login Issues Payment Methods Clothing Condition Talk to Support

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Help Categories

Select a category to explore detailed answers and guidance

Orders & Payments

Learn how to place orders, manage payments, and track your order status in real time.

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Shipping & Delivery

Find out about delivery timeframes, courier partners, shipping charges, and how to track your parcel.

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Product Information

Details about our thrift clothing quality standards, sizing, condition grading, and curation process.

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Returns & Refunds

Understand our return window, refund procedures, and how to raise a return request step by step.

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Account Help

Assistance with login issues, signup, profile management, password reset, and account security.

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Contact & Support

Reach our support team via email, phone, or chat. We're available Monday through Saturday, 9 AM – 6 PM IST.

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Common Questions

Frequently Asked Questions

How do I place an order on ReStyle?

Placing an order is simple! Browse our shop, select items you love, and click Add to Cart. Once you're done shopping, go to your cart and click Checkout. You'll be asked to provide your delivery address, choose a payment method, and confirm the order. You'll receive an email confirmation with your order details immediately after placing it.

What payment methods does ReStyle accept?

We accept a wide range of payment options:
  • UPI (GPay, PhonePe, Paytm)
  • Credit & Debit Cards (Visa, Mastercard, RuPay)
  • Net Banking
  • Cash on Delivery (COD) – available for orders under ₹5,000
  • ReStyle Wallet Balance
All transactions are encrypted and secured with industry-standard SSL protection.

How long does delivery take?

Delivery timelines vary by location:
  • Hyderabad & Telangana: 1–2 business days
  • Metro cities (Mumbai, Delhi, Bengaluru): 2–3 business days
  • Rest of India: 4–6 business days
Orders are processed within 24 hours of confirmation. You'll receive a tracking link via SMS and email once your order is dispatched.

How do I track my order?

Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also track your order anytime by logging into your ReStyle account and visiting My Orders → Track Order. If you face any issues with tracking, email us at hello@restyle.in with your order ID.

Are thrift clothes cleaned before selling?

Absolutely. Every garment listed on ReStyle goes through a thorough 3-step quality process:
  • Visual inspection for stains, tears, and wear
  • Professional cleaning and sanitisation
  • Final quality check and condition grading before listing
We only list clothes in Good or Like New condition. Any minor imperfections are always clearly disclosed in the product description.

How do I know what size to order?

Since thrift garments can vary in sizing by brand and era, we strongly recommend checking the exact measurements listed on each product page rather than relying solely on the label size. We provide chest, waist, hip, and length measurements for every item. You can also visit our Size Guide for a full measurement reference chart. Still unsure? Message us and we'll measure the item for you.

Can I return a thrift clothing item?

Yes! We offer a 7-day return window from the date of delivery. Returns are accepted if:
  • The item doesn't match the description on the product page
  • A defect was not disclosed at the time of listing
  • You received the wrong item
Please note: Returns are not accepted for change of mind or size issues (we encourage careful size checking before purchase). To initiate a return, go to My Orders → Request Return or contact our support team.

How long do refunds take?

Once we receive and inspect your returned item (typically within 2–3 business days of courier pickup), your refund will be processed within 5–7 business days. Refunds are credited to the original payment method:
  • UPI / Bank account: 2–3 business days
  • Credit/Debit Card: 5–7 business days
  • ReStyle Wallet: Instant
You'll receive an email notification once your refund is initiated.

How do I create a ReStyle account?

Creating an account is free and takes under a minute! Click Sign Up in the top navigation bar. Enter your name, email address, and create a password. You'll receive a verification email — click the link to activate your account. Once verified, you can start shopping, save favourites, and track all your orders.

I forgot my password. How do I reset it?

Go to the Login page and click "Forgot Password?" below the sign-in form. Enter your registered email address and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam folder. Still having trouble? Contact us at hello@restyle.in.

Is my personal and payment information secure?

Absolutely. ReStyle uses 256-bit SSL encryption for all transactions. We do not store your card or UPI details on our servers — all payment processing is handled by PCI-DSS compliant payment gateways. Your personal data is never shared with third parties for marketing purposes. You can read our full Privacy Policy for complete details.

How do I sell or donate clothes to ReStyle?

We love receiving pre-loved garments! To submit clothes for our platform, email us at hello@restyle.in with photos of the items you'd like to donate or sell. Our curation team will review and respond within 2–3 business days. We accept clothing in Good condition or better. Currently, drop-offs are available at our Hyderabad HQ (Banjara Hills) by appointment.

Step by Step

How Your Order Works

From browsing to your doorstep — here's exactly what happens after you place an order on ReStyle.

01 👗

Browse Clothes

Explore our curated thrift collection and find your style

02 🛒

Add to Cart

Select your items and add them to your shopping bag

03 💳

Checkout

Enter delivery details and pay securely via your preferred method

04 📧

Confirmation

Receive your order confirmation email with tracking details

05 🚚

Delivery

Your item arrives at your door, ready to wear and love

Understanding Thrift Fashion

How Thrift Clothing
Works at ReStyle

All clothing items available on ReStyle are carefully selected from donations, closet cleanouts, and pre-loved collections. Every garment is individually assessed by our curation team before it's listed on our platform.

We believe sustainable fashion shouldn't mean compromising on quality or style. That's why our team hand-inspects every piece for condition, fit, and wearability — so you can shop confidently knowing what you receive is exactly what you see.

  • Every item is individually inspected for quality and condition
  • All garments are professionally cleaned and sanitised before listing
  • Condition is graded and clearly disclosed: Good / Like New / Vintage
  • Exact measurements are provided for accurate sizing
  • Minor flaws (if any) are photographed and described transparently
  • Packaging is sustainable — we use recycled materials
Thrift clothing rack at ReStyle
100%
Quality Inspected

We're Here For You

Still Need Help?

Can't find what you're looking for? Our friendly support team is ready to assist you with any question — from order issues to product queries and everything in between.

Email Us

For detailed queries and order issues.
hello@restyle.in — We reply within 24 hours.

Call Us

For urgent help, call us directly.
+91 98765 43210  |  Mon–Sat, 9 AM–6 PM IST

WhatsApp Support

Quick help via WhatsApp chat.
Chat with us — response within 2 hours on business days.

Visit Us

ReStyle HQ, Banjara Hills,
Hyderabad, Telangana 500034
Mon–Sat, 10 AM–5 PM

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New Arrivals First.

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